Paladin
Having the opportunity to work with a national police force was such an exciting opportunity, but deep down I was nervous. In my experience, a lot of public sector projects were about executing on an existing design system with limited space for innovation and beautiful product design. I couldn’t have been proved more wrong…
Ambition.
The force had an uncharacteristically progressive outlook on the power Digital would play in policing and wanted me, specifically me, the design lead, to be at the forefront of helping them realise a cutting-edge app that would be the template for forces the world over.
Deliver.
The client were reluctant to show us their current solution for fear it would pollute our bias. We had carte blanche and I intended to use it. We started with brand, design principles, UI prototypes, and moved into UX wireframing by the boat load! This was a fast and furious project but in the end we rolled out 14 apps in less than 12 months.
Role.
I was design lead. I was responsible for championing user centred design and brand experience across the programme. Leading a design team of 2x UX designers, 2x UI designers and a design researcher. I had to ensure we worked closely with the PO, BA team and the developers, to ensure we met the strategic and tactical needs of each.
Brand
Product
Wireframes.
>600 screens across 14 features in 3 months.
Data from Abstract
Final design
Design system
The intent from the beginning was to reach a point of zero net-new design as quickly as possible. This meant ensuring that we had a robust UI system that could cater for various data types across multiple use-cases. It was also vital that the UX and developers had instant access to this to ensure smooth prototyping and development. We launched a UI helper app alongside the product to help developers reference which design styles and components should be used and how they should work. This meant the design team could always stay ahead of development and reduced our churn in supporting ad-hoc design requests from development.